Sales customer satisfaction survey template

These client satisfaction survey questions help ensure a higher survey completion and response rate by using online surveys for your market research.

Our CSAT questionnaires are designed by experts and you can use them to conduct online customer surveys right away. You can also customize these readymade online customer survey templates to suit your requirements and research focus. Use these online CSAT questionnaires and take strides towards improving your customer experience, customer satisfaction, and customer service initiatives.

Start measuring customer satisfaction today with a variety of question types including Net Promoter Score NPS question, open ended questions, Likert scale questions, and a lot more. Analyze reports in real time and make important business decisions today! The product satisfaction survey template collects customer feedback data on product usage.

It can be used to evaluate customer experience and identify improvement areas in your products. Based on the data collected, gain insights into their expectations and benchmarks. Use our free product satisfaction questionnaire to learn how likely are customers to buy products from your company. Check if they would recommend your product to their friends or colleagues. These sample product satisfaction survey questions are ready to be used in your online surveys.

You can also customize them as per your needs. This customer satisfaction survey example is designed for a complete CSAT evaluation and measurement of your client's or consumer's satisfaction levels with 21 unique questions to measure and evaluate Net Promoter Score, Customer Effort Score, CSAT, customer service satisfaction, etc.

Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services, and upselling. This isn't industry-specific and can be fully customized as per your needs. Retail store survey template to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money, and overall customer satisfaction.

Use this store feedback template and grow your business with real customer insights. The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected.

It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required. This seminar purchase motivation survey template helps organizers know the intention of registrants.

Check what seminars they have attended in the past and if they plan to attend again in the future. Learn why did they buy tickets and how did they hear about the seminar. Collect feedback from attendees and gain insights on how you can improve the seminar content and arrangements further. This sample seminar purchase motivation questionnaire can be customized as per your needs. Health Care survey of organizational concern for patient satisfaction. Precisely drafted service quality survey questions help collect feedback and insights that help in making important business decisions to improve service quality.

This sample questionnaire comprises of comprehensive, expert-designed questions targeted to measure service quality and evaluate customer service experience. It includes the executive's expertise in understanding the problem, identifying causes, and resolving concerns on time.

Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback. The short customer satisfaction CSAT survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.

The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.

Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations. The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles.

Service is one of the most prominent sectors when it comes to customer experience. By applying the sample salesperson evaluation survey template, you will be able to use the data to make the necessary adjustments to train your employees and improve customer experience. Make your sales process a complete success! Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results. Survey software Leading survey software to help you turn data into decisions.

Research Edition Intelligent market research surveys that uncover actionable insights. Customer Experience Experiences change the world. Deliver the best with our CX management software. Workforce Powerful insights to help you create the best employee experience. Salesperson Evaluation Survey Template Would you like to know how your customers and potential clients perceive your sales team?

Mobile Created with Sketch. They are knowledgeable about the products they sell. They promptly approach customers as soon as they enter the store. They are courteous. They are attentive. Alternatively, jump right in and try Survicate's free plan that lets you play with all customer satisfaction survey templates, customize survey questions, and see how they work for your team!

Simply put, a product survey is a powerful way to discover what their customers think about your products or services. Product research cuts the risk of developing good-for-nothing features. You can also use product surveys for existing products to see how users enjoy the experience. Why should you care how people would describe your product? Answers to any of those will show you how well you communicate your value proposition and product vision to users.

Hint: Check what are the most common positive words used to describe your product. If they are very frequent, it may indicate that this is what your customers are looking for in your product.

You can use such words in your future marketing campaigns. This is a broad question nonetheless specific enough to provide actionable results. Offering a product or service that meets customer needs is a prerequisite to providing high customer satisfaction.

This question is vital for SaaS companies. Their products tend to offer dozens of features and most of the customers use only a handful of them. Researching which ones are the most important and valuable to users will help you understand how customers interact with your product and what they really need. We discovered exactly this with our exit intent survey — a simple feature that turned out to be a must-have for many customers.

Offering exactly what your customers need helps improve their retention. The same goes for e-commerce — customers are more likely to return if you offer what they are searching for and want to buy. Answers to this customer survey question will help you minimize risks associated with building a product roadmap or planning expanding inventory. This is a variation of question 4.

This time you require information on just one change your customers would like you to introduce. What you take into account is that your customers may have very specific needs regarding the products you already have. As with the question above, the main purpose is to improve customer retention. Take into consideration all the propositions made by your customers.

Firstly, focus on the most frequent ones. To fail to act on that is a mistake that may cost you too much too soon. This is a question that seeks information that usually cannot be gauged by analytics. Here you ask for the type of solution your customers search for. This allows you to focus on the strongest features of your product and helps to prioritize any future improvements that could be made.

It may be the case that your potential customers are looking for something different than their chosen product is. That is a very valid customer satisfaction survey question. First and foremost, you should use it while considering any changes to the pricing of your product or service. If the feedback you receive proves that your customers think that your product is too expensive, you should definitely reconsider your plans to up your prices.

Maybe you could reach your financial goals by introducing some sales or discounts instead. It may be a follow-up after a finalized purchase, e. This is a must-have question to use when there are any changes in the design of your website.

What you may consider innovative, easy, and user-friendly, maybe not so much for your customers. Take into consideration any feedback you receive. Unheard complaints from your users may result in their churn, so make sure they are happy with what they see and find on your website. When it comes to new users or potential customers, it is also great to ask them this customer satisfaction survey question.

They look at your website with a fresh eye and may notice things from a totally different perspective. It is worth taking a look at their opinion on the matter. The happier they are with the navigation of your website and the time they take to get the information they need, the higher the chance they will return and bring new customers with them.

It may be worth a shot to add another section to the menu that would link directly to that subpage. There are also great advantages to your company. Quick actions to fix bugs and support your customers to enhance retention and make your workflow much smoother. If the effort your customers had to put in was greater than they expected, it should be food for thought for you. It may be beneficial to reconsider the stages where the customers had any difficulties.

Maybe some processes need simplification? At the latest, it should happen a day or two from that date, to get a fresh insight into the quality of provided support.