Microsoft update the website has encountered a problem

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

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I have no issues in downloading updates from support. I ran the FixIt from KB [non-drastic]. Any chance it is an authentication issue related to the ActiveX that is installed for the catalog? How to reset or update it? Please answer all of the following diagnostic questions by number in your very next reply no need to quote this post :.

Did you upgrade to Win7, was Win7 preinstalled when you bought the computer, or did you do a clean install? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications other than Defender? What third-party firewall if any? Has a nother Norton application or a McAfee application ever been installed on the computer? Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it?

Doesn't matter if you never used or Activated it. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. As I said at the beginning, I think there was something odd with the ActiveX and this "result" points towars that. I just encountered the same issues in IE11 on Windows 7. The problem was resolved by simply trying the same once again. I added "product" to the basket.

Clicked on the basket, got the error. Clicked again, got the page. This guided walk-through provides steps to fix problems with Windows Updates for Windows 8.

For help with Windows Update issues in Windows 10, see Troubleshoot problems updating Windows 10 instead. A common cause of errors is inadequate drive space. If you need help freeing up drive space, see Tips to free up drive space on your PC. The steps in this guided walk-through should help with all Windows Update errors and other issues— you don't need to search for the specific error to solve it. The steps provided here should help fix any errors that come up during the Windows Update process.

What does this guided walk-through do? Common error codes The steps in this guided walk-through should help with all Windows Update errors and other issues— you don't need to search for the specific error to solve it.

How does it work? Need more help?